General return terms and conditions for the lvfubattery online store of Chengdu Greenfaith New Energy Technology Co., Ltd.
1. Scope
1.1. These general terms and conditions of sale (hereinafter referred to as “T&C”) apply to all contracts concluded between us and you, as our customer, via our online shop. The general terms and conditions apply regardless of whether you are a consumer, entrepreneur or businessman.
Chengdu Greenfaith New Energy Technology Co., Ltd.
Room 619, 6th Floor, No. 555, Xinyu Road,
High-tech Zone, Chengdu，Sichuan
General Manager: Yong Zhong
Unified Social Credit Code:
91510100MABW8QN07U
Email: info@lvfubattery.com
1.2. All agreements between you and us regarding the purchase contract are derived from these Terms and Conditions of Sale, our written order confirmation and our declaration of acceptance.
1.3. The version of the General Terms and Conditions valid at the time of conclusion of the contract shall apply.
1.4. We do not accept any deviating conditions from the customer. This also applies if we have not expressly objected to their inclusion.
2.Formation of Contract
2.1. Product Display Not an Offer
The product information and promotional content displayed on this website does not constitute a legally binding offer to purchase and is for information purposes only.
2.2. Ordering Behavior Constitutes an Offer
When you click the “Submit Order” or “Pay Order” button on the checkout page, you are making us a legally binding offer to purchase. You will be bound by this offer within two (2) weeks after submitting your order. Your right to cancel as set out in Article 3 remains unaffected.
2.3. Order Confirmation
After you submit your order, we will send you an order receipt confirmation by email. This confirmation only indicates that we have received your order and does not mean that the order has been accepted unless the email expressly states that the order has been accepted or contains a dispatch notification.
2.4. Formation of Contract
The sales contract is formally formed when we fulfill the order by sending a clear order acceptance statement or by actually dispatching the goods.
2.5. Minimum Order Amount and International Delivery
For orders requiring international delivery, we will only accept the order if the order amount reaches the specified minimum amount. The relevant minimum order amount will be clearly stated in the pricing information on the website.
2.6. Handling of out-of-stock products
If the goods you ordered cannot be delivered due to out-of-stock or unavailable, we will not accept the order and the sales contract will not be established. If you have paid, we will notify you immediately and refund the full amount as soon as possible.
3. Right of withdrawal
3.1. If you are a consumer (i.e. a natural person who places an order for purposes that cannot be attributed to your commercial or independent professional activity), you have the right to withdraw from your order in accordance with the statutory provisions.
3.2. If you as a consumer exercise your right of withdrawal pursuant to paragraph 1, you will have to bear the normal costs of returning the goods, unless we have expressly agreed otherwise.
3.3. In addition, the right of withdrawal is detailed as follows:
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract without giving any reason within fourteen days. The cancellation period is fourteen days from the day on which you or a third party other than the carrier designated by you has taken over the goods.
If you wish to exercise your right of withdrawal, please inform us of your intention to withdraw in writing (e.g. by email); we will promptly confirm receipt of the withdrawal notice by email. As long as you send the withdrawal notice before the expiration of the cancellation period, the right of withdrawal will be deemed to have been successfully exercised within the period.
Consequences of Withdrawal
If you cancel this contract:
We will refund all payments you have made, including standard delivery costs (if you have chosen a higher level of delivery service, the excess will not be refunded) within 14 days of receiving your notice of withdrawal.
The refund will be made by the original method of payment, unless you have expressly requested otherwise. No additional fees will be charged for different methods of refund.
We are entitled to withhold the refund until we receive the return goods or you provide proof of return (whichever is earlier).
You must return the goods to the specified address within fourteen (14) days of notifying us of your withdrawal from the contract. If you send them within 14 days, your return obligation will be deemed to have been fulfilled in time.
You must return or hand over the goods to us or (please fill in: name and address of the return recipient, if authorized to handle the third party), immediately and in any case no later than fourteen days from the date on which you notify us of your cancellation of this contract. If you send the goods before the end of the fourteen-day period, the deadline will be met.
The direct costs of returning the goods will be borne by you.
If the goods are used beyond the normal inspection purpose or are damaged, resulting in a decrease in their value, you will be liable for compensation for the loss.
Exclusions
3.4. The right of withdrawal does not apply in the following cases:
Customized goods: goods produced according to your specifications or explicitly customized for you;
Non-returnable goods: goods that cannot be returned due to their nature, are perishable, or are about to expire;
Software/audio-visual products: such as packaged audio, video, software, etc., after you unpack them;
Digital content: digital content that is not physically delivered, which will start to be executed once downloaded and confirmed.
4. Delivery Terms & Advance Payment
4.1. We reserve the right to make partial deliveries of orders where reasonable and provided this does not cause significant disadvantage to you.
4.2. For orders from customers whose place of residence or business is abroad or where there are reasonable indications of a risk of non-payment, we reserve the right to ship only after receipt of the purchase price plus shipping costs (advance payment reservation). If we use advance payment reservations, we will inform you of this immediately. In this case, the delivery period starts with the payment of the purchase price and shipping costs.
5. Prices and Shipping Costs
5.1 Product Prices
All prices listed in our online store are total prices including VAT (if applicable), but excluding shipping costs. Shipping fees will be displayed separately during the checkout process.
5.2 Zero VAT Declaration (for PV System Customers)
If you apply for a zero VAT rate (in accordance with Section 12(3) of the German VAT Act – UStG §12(3)) during purchase, you declare and confirm that you meet the eligibility requirements, namely:
You are the operator of a photovoltaic (PV) system installed on a subsidized building, or
The total installed capacity of the PV system does not exceed, or will not exceed, 30 kWp as registered in the MaStR (Market Master Data Register).
5.3 Shipping Costs Display
Applicable shipping costs are clearly indicated on the product pages and throughout the checkout process. Before placing your order, the system will display the total price (including VAT) and applicable shipping charges, ensuring full cost transparency.
5.4 Shipping Charges for Partial Deliveries
If we initiate a partial delivery under Clause 4.1 for reasonable purposes, you will only be charged for the initial shipping cost.
If partial delivery is made at your request, shipping costs will be charged for each separate delivery.
5.5 Refund of Shipping Costs
If you legally withdraw from the contract in accordance with Clause 3, you are entitled under statutory conditions to a refund of the shipping charges we collected (limited to standard delivery rates).
For more details on the consequences of withdrawal, please refer to Clause 3.3.
6. Payment Terms, Set-Off, and Right of Retention
6.1 Payment Timing
The purchase price and shipping costs must be paid in full immediately at the time of ordering. We only accept orders with instant payment.
6.2 Payment Methods
You may make instant payment using one of the following methods:
- Instant bank transfer to the account specified in our online store;
- Payment by credit card or debit card (EC/Maestro);
- Authorized online payment services (e.g. PayPal / Stripe / FPX / DuitNow, depending on your country).
Unpaid orders will not be processed or shipped.
6.3 Limitation of Set-Off Rights
You may not set off any counterclaims against our payment claims unless such counterclaims have been legally established by a court or expressly acknowledged by us in writing.
6.4 Limitation of Right of Retention
You may only exercise a right of retention if your counterclaim arises from the same purchase order and is legally justified.]
7. Retention of Title
7.1. The delivered goods remain our property until full payment of the purchase price has been made.
8. Warranty (Legal Guarantee)
8.1. We will be liable for physical or legal defects in the delivered goods in accordance with the applicable statutory provisions.
8.2. The limitation period for legal defect claims is two years, starting from the date of delivery of the goods.
Any seller warranties we may offer for certain items, or manufacturer warranties provided by the producers, shall apply in addition to the legal rights concerning material or legal defects as mentioned in paragraph 8.1.
Details regarding the scope and conditions of such warranties can be found in the warranty documentation accompanying the items, if applicable.]
9. Liability
9.1 Liability for Intent and Gross Negligence
We shall be liable to you — in all cases of contractual and non-contractual liability — in accordance with statutory provisions for damages or reimbursement of futile expenses caused by intent or gross negligence.
9.2 Liability for Breach of Essential Contractual Obligations (Cardinal Duties)
In all other cases — unless otherwise specified in Section 9.3 — we shall only be liable if a fundamental contractual obligation has been breached.
Such essential obligations (known as “cardinal duties”) are those which are crucial for the proper performance of the contract and upon which you as the customer may regularly rely.
In such cases, our liability shall be limited to the foreseeable and typical damage.
In all other cases, our liability shall be excluded, subject to Section 9.3.
In particular, we shall not be liable for lost feed-in compensation (e.g., lost solar tariff income) unless such loss is caused by our intentional or grossly negligent conduct.
9.3 Exceptions for Injury and Product Liability
Our liability for damages arising from injury to life, body, or health, and under the Product Liability Act, shall remain unaffected by the above limitations and exclusions of liability.
10. Copyright
10.1.We hold the copyrights to all images, videos, and texts published in our online shop.
Any use of these images, videos, or texts without our express consent is not permitted.
11. Applicable Law and Dispute Resolution
11.1. Contracts are governed by the laws of the seller’s country. Mandatory consumer protection laws in your country remain unaffected.
11.2. For merchants, the exclusive jurisdiction is the seller’s registered business address.
11.3. The European Commission offers an online dispute resolution platform at: http://ec.europa.eu/consumers/odr. We are not obligated or willing to participate in alternative dispute resolution before a consumer arbitration body.